Welcome to Ecocradle. These Terms & Conditions govern your use of ecocradle.in and purchases made through the website.

By accessing the website, placing an order or using our services, you agree to these Terms & Conditions.

About Ecocradle

Ecocradle is operated by Eco-Cradle Essentials LLP.

Throughout these Terms, “Ecocradle”, “we”, “us” and “our” refer to Eco-Cradle Essentials LLP, while “you” and “customer” refer to visitors, users and purchasers using our website or services.

Use of the Website

You may use ecocradle.in for lawful personal or business purposes.

You agree not to:

• Use the website for unlawful or fraudulent activities
• Attempt to interfere with the security or operation of the website
• Copy or misuse website content without permission
• Provide false or misleading information
• Attempt unauthorised access to accounts, systems or data
• Use automated systems to misuse or disrupt the website

We may restrict access where misuse, fraud or suspicious activity is detected.

Product Information

We make reasonable efforts to ensure product descriptions, photographs, specifications, pricing and other information displayed on the website are accurate.

However, handmade products, natural ingredients and artisan-made items may have minor variations in colour, texture, appearance, dimensions or finish.

Such reasonable variations are part of the nature of handmade and natural products and do not necessarily indicate a defect.

Product Availability

Products displayed on the website are subject to availability.

Adding a product to your cart does not reserve inventory.

In rare cases, an item may become unavailable after an order has been placed. If we are unable to fulfil an item, we may contact you to offer an alternative or issue an applicable refund.

Pricing

Prices displayed on ecocradle.in are shown in Indian Rupees unless otherwise stated.

Prices, offers, discounts and promotions may change without prior notice.

The price applicable to an order will generally be the price displayed at the time the order is successfully placed, subject to correction of genuine technical or pricing errors.

Orders

An order is considered received once it has been successfully submitted through the website.

We reserve the right to cancel or refuse an order in circumstances including:

• Product unavailability
• Incorrect pricing caused by a technical error
• Suspected fraudulent activity
• Incorrect or incomplete delivery information
• Payment failure
• Orders that violate these Terms

Where payment has already been received for an order that we cancel, the applicable amount will be refunded through the appropriate payment method.

Payments

Payments may be processed through third-party payment gateways and service providers.

By making a payment, you agree to the applicable payment provider’s terms and conditions.

Ecocradle does not directly store complete card or banking credentials submitted through third-party payment gateways.

Shipping & Delivery

Orders are processed and shipped according to our Shipping Policy.

Delivery timelines provided on the website or during checkout are estimates and may vary due to factors including location, courier operations, weather, public holidays, unforeseen disruptions or circumstances outside our reasonable control.

For detailed information, please review our Shipping Policy.

Cancellations, Returns & Refunds

Eligibility for order cancellations, replacements, returns and refunds is governed by our Returns & Refund Policy.

Customers are responsible for reviewing the applicable policy before completing a purchase.

Incorrect or Damaged Orders

If you receive an incorrect, damaged or materially defective product, please contact us within the timeframe specified in our Returns & Refund Policy.

We may request photographs, videos, packaging details, order information or other evidence reasonably required to evaluate the request.

Gift Hampers & Customised Orders

Certain Ecocradle products, gift hampers and corporate orders may involve customisation, personalised packaging, branding, product selection or bulk quantities.

Customised, personalised or made-to-order products may have different cancellation or return conditions.

Any special terms agreed for a corporate, bulk or customised order may override the standard website terms for that particular transaction.

Corporate & Bulk Orders

Prices, timelines, product combinations, branding requirements, shipping arrangements and payment terms for corporate or bulk orders may be agreed separately.

A quotation, purchase order, invoice, email confirmation or other written agreement accepted by both parties may form part of the applicable terms for such orders.

Promotions & Discount Codes

Promotional offers and discount codes may be subject to specific eligibility requirements, validity periods and exclusions.

Unless expressly stated otherwise:

• Offers cannot be exchanged for cash
• Multiple discount codes may not be combinable
• Promotional benefits may be withdrawn where misuse is detected
• Certain products or categories may be excluded

Intellectual Property

Unless otherwise stated, content available on ecocradle.in including the Ecocradle name, logo, product photography, graphics, packaging designs, text, illustrations and website content belongs to Ecocradle or is used with appropriate permission.

Such content may not be copied, reproduced, distributed or commercially used without prior permission.

Reviews & User-Submitted Content

If you submit a review, testimonial, image, feedback or other content to Ecocradle, you confirm that you have the right to submit it and that it does not violate applicable laws or third-party rights.

We may display genuine customer reviews and submitted content for website, marketing or promotional purposes where appropriate.

Third-Party Services & Links

Our website may contain links or integrations involving third-party services such as payment processors, logistics providers, analytics platforms or social media services.

Ecocradle is not responsible for the independent terms, privacy practices or availability of third-party services.

Limitation of Liability

To the extent permitted by applicable law, Ecocradle will not be liable for indirect, incidental or consequential losses resulting from use of the website or delays caused by circumstances beyond our reasonable control.

Nothing in these Terms is intended to limit rights or remedies that cannot legally be excluded under applicable consumer law.

Force Majeure

We will not be responsible for delays or failure to perform obligations caused by circumstances reasonably beyond our control, including natural disasters, severe weather, strikes, transport disruptions, government restrictions, internet or infrastructure failures or similar events.

Privacy

Our collection and handling of personal information is governed by our Privacy Policy.

Please review that policy to understand how your information may be collected, used and shared.

Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes in our services, website, business practices or applicable requirements.

The latest version published on this page will apply from the date of publication.

Governing Law

These Terms & Conditions are governed by the applicable laws of India.

Any disputes will be subject to the jurisdiction of the competent courts applicable to Eco-Cradle Essentials LLP, subject to any rights available to consumers under applicable law.

Contact Us

For questions regarding these Terms & Conditions, contact:

Eco-Cradle Essentials LLP
Email: info@ecocradle.in
Website: ecocradle.in