At Ecocradle, we aim to process and deliver your orders safely and efficiently. This Shipping Policy explains how orders placed through ecocradle.in are processed, dispatched and delivered.

Order Processing

Orders are processed after successful placement and, where applicable, payment confirmation.

Processing time may vary depending on:

• Product availability

• Order quantity

• Customisation requirements

• Seasonal demand

• Public holidays or non-working days

Handmade, personalised, bulk and made-to-order products may require additional preparation time.

Shipping & Delivery Timelines

Estimated delivery timelines may be displayed during checkout or communicated after your order is placed.

Actual delivery time can vary depending on:

• Delivery location

• Courier serviceability

• Order processing time

• Public holidays

• Weather conditions

• Transport disruptions

• Other circumstances outside our reasonable control

Delivery estimates are indicative and should not be treated as guaranteed delivery dates unless specifically confirmed by Ecocradle in writing.

Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before the order is completed.

Shipping charges may vary depending on factors such as order value, destination, weight, shipment size and promotional offers.

Free shipping may be offered on selected orders, products or promotional campaigns subject to the conditions stated at the time of purchase.

Order Tracking

Where tracking is available, shipment details may be shared through email, SMS, WhatsApp or another communication method linked to your order.

Tracking information may take some time to become active after the shipment has been handed over to the courier partner.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address, phone number and other required information while placing an order.

Please review your shipping details carefully before completing your purchase.

If you need to request an address change, contact us as soon as possible. We may not be able to modify the address once an order has been packed, dispatched or handed over to the courier partner.

Delivery Attempts

Courier partners may make one or more delivery attempts depending on their operating procedures.

Customers should ensure that:

• The provided phone number is reachable

• Someone is available to receive the shipment where required

• The delivery address is complete and serviceable

If a shipment is returned to Ecocradle because of an incorrect address, repeated unsuccessful delivery attempts, refusal to accept the shipment or inability to contact the customer, additional shipping charges may apply for reshipment.

Delayed Shipments

Occasional delays may occur due to courier operations, weather, public holidays, regional restrictions, high seasonal demand or other circumstances outside Ecocradle’s reasonable control.

If your shipment appears significantly delayed, please contact us with your order details and we will assist with available tracking information or coordinate with the logistics partner where appropriate.

Lost or Undelivered Shipments

If tracking indicates that an order has been delivered but you have not received it, please contact us promptly.

We may request relevant information and coordinate with the courier partner to investigate the shipment.

Resolution will depend on the outcome of the courier investigation and the circumstances of the order.

Damaged Packages

If your package arrives visibly damaged, please document the condition of the outer packaging and products as soon as possible.

For damaged, incorrect or defective products, please follow the process described in our Returns & Refund Policy.

Photographs, videos, packaging images or an unboxing video may be requested where reasonably required to verify a claim.

Multiple Shipments

In some cases, products from the same order may be dispatched separately depending on product availability, packaging requirements or fulfilment arrangements.

Where applicable, separate tracking details may be provided.

Remote & Non-Serviceable Locations

Certain postal codes or remote locations may have limited courier serviceability or longer delivery timelines.

If we are unable to ship an order to the provided address, we may contact you to discuss an alternative address, alternative delivery arrangement or cancellation and refund where applicable.

Corporate, Bulk & Customised Orders

Corporate gifting, bulk orders, personalised hampers and customised products may follow separately agreed dispatch and delivery schedules.

Shipping charges, delivery locations, split shipments and logistics arrangements may be specified in the quotation, invoice, purchase order or written confirmation for that order.

Any specifically agreed shipping terms for such orders will take precedence over the standard website policy for that transaction.

International Shipping

International shipping availability, charges, customs requirements and delivery timelines may differ from domestic orders.

Where international shipping is available, any applicable customs duties, import taxes or destination-country charges will be communicated or handled according to the terms agreed for that order.

Changes to This Policy

Ecocradle may update this Shipping Policy from time to time to reflect changes in shipping partners, fulfilment practices, service availability or business requirements.

The latest version published on this page will apply.

Contact Us

For questions regarding shipping or delivery, please contact:

Eco-Cradle Essentials LLP
Email: info@ecocradle.in
Website: ecocradle.in

Please include your order number when contacting us about an existing shipment.