Information We Collect and How We Use It
In general, you can visit the Ecocradle website without telling us who you are or revealing any personally identifiable information. You can, however, also register at our website which enables us to contact you by email or text messages on your mobile phone to inform you about our products or respond to your comments or queries or your orders. As part of the registration process, we collect and store your personal information that you may choose to provide us with, such as your name, email address, mobile phone number and address.
Credit Card, Debit Card and Banking Information
Ecocradle does not collect or store Credit Card or Debit Card or banking information. Such information may be provided by you during the purchase transaction. However, this data does not come to Ecocradle. It is directly transmitted through the payment gateway provider to the payment network or bank. No information is stored by Ecocradle.
The website is hosted with third party data hosting specialists. Information collected is kept on servers owned and managed by data hosting companies, which may be in India or overseas, including the United States of America. The companies being used by Ecocradle are PCI compliant and have data security processes in place. However, Ecocradle is not liable for any data theft or breach of security at the data centers hosting the website and holding consumer data.
Use of Personal Information by Ecocradle
If you so elect, the information you provide may be used by Ecocradle to create and deliver to you emails such as our newsletters, surveys or other email messages containing product and event information, cosmetics tips or promotions. If you elect to receive them and later decide that you would no longer like to receive these Emails, please write to email@example.com.
If you so elect, you may provide your mobile phone number in order to receive text message alerts containing product and event information, cosmetics tips or promotions. There is no fee from Ecocradle to receive Text Messages, however, your mobile service provider may charge you for sending and/or receiving text messages and air-time, as well as any other standard applicable rates charged by your mobile service provider. If you elect to receive them and later decide that you would no longer like to receive these Text Messages, please write to firstname.lastname@example.org.
Communications to Serve You
If you have elected to provide us with your contact information, we may provide you with service related announcements by any means, including email, concerning the Site or contact you regarding your customer service requests or questions. For example, all registered users will receive a welcoming email to confirm their registration. These types of communications are necessary to serve you, respond to your concerns and to provide a high level of customer service that Ecocradle offers its customers.
We may use your personal information to provide you with customized service and use of our Site. For example, we may suggest products that would be of particular interest to you.
Special Events, Questionnaires and Surveys
Technologies That Allow Us to Customize Your Experience on Our Site
We use various technologies to collect information (such as your web request, Internet Protocol address, browser type, browser language, the date and time of your request) about your visit to our Site and to enhance and customize your experience on our Site. For example, we may collect the Internet Protocol (IP) address identifying your computer or device and indicating your geographic region for statistical purposes. In some instances, we may use these technologies in combination with the personal information you provide on the Site. These technologies may provide a variety of information such as whether you have visited our Site before. They also may enable you to save your preferences. Each technology is explained below.
Web Beacons and Tracking Links
Web beacons (also called clear gifs and pixel tags); tracking links and/or similar technology consists of a few lines of code and are embedded on the pages of our Site. They are often used in combination with cookies and are often not visible to the user of the Site. Web beacons may relay information to third parties such as our service providers and may be used in order to track customer response to certain advertising, to better target interactive advertising and to enhance customer support and usability. If you reject our cookies (see “Cookies” section below), you will prevent Web beacons from relaying this information about you and may limit your use of some of our Site features.
Browser cookies are bits of text that are placed on your computer’s hard drive when you visit our Site. Flash cookies are similar to browser cookies except that they can store data more complex than simple text and are stored in your browser rather than on your hard drive.
Information We Share and With Whom We Share It
We will not provide your personal information to third parties for their use in marketing their products or services to you without your consent, except as provided in the “Business Transfers” Section below. In addition, we do not sell or otherwise disclose personal information about our Site visitors except as described here.
In addition, in some instances, you may be offered the opportunity to consent to the sharing of your information with a third party such as an event or promotion co-sponsor. If you consent, we will share your information with such third party and the information you provide may be used by such third party for their own purposes and in accordance with their own policies.
As we continue to develop our business, we might sell certain of our assets. In such transactions, user information, including personal information, generally is one of the transferred business assets, and by submitting your personal information on the Site you agree that your data may be transferred to such parties in these circumstances. You may choose not to have your information transferred as a business asset by contacting us at email@example.com.
Compliance with Law
We may disclose information that is necessary to comply with any applicable law, regulation, legal process or governmental request. In addition, we may disclose any information when it is necessary to prevent physical harm or financial loss or in connection with suspected or actual illegal activity.
Transfer of Data to Other Countries
If you are under 13 years of age, you may browse our Site. However, you may not provide personal information to us. For example, you cannot register. This Site is not designed for persons under the age of 13 and we do not knowingly collect personal information from anyone under the age of 13. If we become aware that we have inadvertently received personal information from a visitor under the age of 13 on the Site, we will delete the information from our records.
How We Protect Personal Information
We maintain reasonable safeguards for this Site to protect against unauthorized disclosure, use, alteration or destruction of the personal information you provide on the Site. If you have any questions about the security at our Site, you can send an email to firstname.lastname@example.org.
Updating Your Information
You have the ability to review, change or request deletion of your personal information by sending an email to email@example.com.
Opt-Out and Managing Your Preferences
You may choose whether or not you would like to receive Emails from us. You may change your preferences with respect to Email at any time by emailing us at firstname.lastname@example.org. You may unsubscribe from receiving Text Messages, by emailing us at email@example.com. You may also choose not to receive mail communications by emailing us at firstname.lastname@example.org and specifying that this is your preference.
We have taken great measures to ensure that your visit to our Site is an excellent one and that your privacy is constantly respected. If you have any questions, comments or concerns about our privacy practices, please contact us by email at email@example.com. If you have questions related to Text Messages, please contact us by firstname.lastname@example.org.
The product images shown are for illustration purposes only and may not be an exact representation of the product. Ecocradle reserves the right to change product images and specifications at any time without notice.
Returns & Refund
– All products sold on our website are non-returnable due to the hygiene and personal care nature of the product.
– No Refund shall be made once goods are sold.
– However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a replacement or refund in the form of store credit or coupon code (of the same value) against the same as applicable. We may contact you to ascertain the damage or defect in the product prior to issuing replacement or refund.
– Postage & shipping charges cannot be refunded.
– Coupons are not valid on discounted products.
– You cannot club any 2 coupons on the same order.
– Each item can only be exchanged once.
– Kindly note that if in any case, the customer provides incorrect shipping information like pin code, phone number, address, etc., we won’t be able to provide a refund. However, if the customer is ready to pay extra shipping charges (including RTO charges), we will ship the same order again.