Privacy Policy | Ecocradle

Privacy Policy

We at Ecocradle respect your privacy and value the relationship we have with you. Your visit to this website is subject to this Privacy Policy and our Terms and Conditions.

This Privacy Policy describes the types of personal information that we collect on the Ecocradle website, currently located at www.ecocradle.in, how we may use that information and with whom we may share it. Our Privacy Policy also describes the measures we take to protect the security of this information as well as how you can access, modify or delete your personal information. It also explains how you can object to the processing of your personal information or to receiving communications about our products and services.

Please note that this Privacy Policy governs only information provided to the Ecocradle website. It does not govern any other information or communications that may reference Ecocradle, e.g., communications from Ecocradle counters located within brick and mortar retail stores. If you visit one of our other websites, or link to another website from this Site, you are subject to the privacy policy applicable for that website and we suggest that you consult such privacy policy.

Information We Collect and How We Use It

In general, you can visit the Ecocradle website without telling us who you are or revealing any personally identifiable information. You can, however, also register at our website which enables us to contact you by email or text messages on your mobile phone to inform you about our products or respond to your comments or queries or your orders. As part of the registration process, we collect and store your personal information that you may choose to provide us with, such as your name, email address, mobile phone number and address.

The technology that we use also allows us to collect aggregate information that does not identify you personally but let us know your technology usage like the Uniform Resource Locator, Internet Protocol address, your operating system and browser type, etc. We may collect, compile, store, publish, promote, report, or otherwise disclose or use any such aggregate information which does not personally identify you. If any such aggregate information is linked to you, it will be protected like any other personally identifiable information as described under this Privacy Policy.

Credit Card, Debit Card and Banking Information

Ecocradle does not collect or store Credit Card or Debit Card or banking information. Such information may be provided by you during the purchase transaction. However, this data does not come to Ecocradle. It is directly transmitted through the payment gateway provider to the payment network or bank. No information is stored by Ecocradle.

Data Hosting

The website is hosted with third party data hosting specialists. Information collected is kept on servers owned and managed by data hosting companies, which may be in India or overseas, including the United States of America. The companies being used by Ecocradle are PCI compliant and have data security processes in place. However, Ecocradle is not liable for any data theft or breach of security at the data centers hosting the website and holding consumer data.

Use of Personal Information by Ecocradle

Marketing Emails

If you so elect, the information you provide may be used by Ecocradle to create and deliver to you emails such as our newsletters, surveys or other email messages containing product and event information, cosmetics tips or promotions. If you elect to receive them and later decide that you would no longer like to receive these Emails, please write to admin@ecocradle.in.

Text Messages

If you so elect, you may provide your mobile phone number in order to receive text message alerts containing product and event information, cosmetics tips or promotions. There is no fee from Ecocradle to receive Text Messages, however, your mobile service provider may charge you for sending and/or receiving text messages and air-time, as well as any other standard applicable rates charged by your mobile service provider. If you elect to receive them and later decide that you would no longer like to receive these Text Messages, please write to admin@ecocradle.in.

Communications to Serve You

If you have elected to provide us with your contact information, we may provide you with service related announcements by any means, including email, concerning the Site or contact you regarding your customer service requests or questions. For example, all registered users will receive a welcoming email to confirm their registration. These types of communications are necessary to serve you, respond to your concerns and to provide a high level of customer service that Ecocradle offers its customers.

Customized Service

We may use your personal information to provide you with customized service and use of our Site. For example, we may suggest products that would be of particular interest to you.

Special Events, Questionnaires and Surveys

On occasion, Ecocradle may sponsor special events (such as contests, sweepstakes or other offerings), questionnaires and surveys. There may be specific rules applicable to these promotions that explain how any personal information you provide will be processed. We strongly suggest you review any applicable rules before participating. To the extent any special event, questionnaire or survey is not subject to specific rules, the processing of personal information is governed by this Privacy Policy and the purposes it sets forth.

Technologies That Allow Us to Customize Your Experience on Our Site

We use various technologies to collect information (such as your web request, Internet Protocol address, browser type, browser language, the date and time of your request) about your visit to our Site and to enhance and customize your experience on our Site. For example, we may collect the Internet Protocol (IP) address identifying your computer or device and indicating your geographic region for statistical purposes. In some instances, we may use these technologies in combination with the personal information you provide on the Site. These technologies may provide a variety of information such as whether you have visited our Site before. They also may enable you to save your preferences. Each technology is explained below.

Web Beacons and Tracking Links

Web beacons (also called clear gifs and pixel tags); tracking links and/or similar technology consists of a few lines of code and are embedded on the pages of our Site. They are often used in combination with cookies and are often not visible to the user of the Site. Web beacons may relay information to third parties such as our service providers and may be used in order to track customer response to certain advertising, to better target interactive advertising and to enhance customer support and usability. If you reject our cookies (see “Cookies” section below), you will prevent Web beacons from relaying this information about you and may limit your use of some of our Site features.

Cookies

Browser cookies are bits of text that are placed on your computer’s hard drive when you visit our Site. Flash cookies are similar to browser cookies except that they can store data more complex than simple text and are stored in your browser rather than on your hard drive.

You can have your browser and/or plugs to your browser, such as flash, notify you of, or automatically reject, cookies. Rejecting our cookies will disable the Core metrics cookies (described below) as well. If you reject our cookies or opt-out of the use of cookies, you may still use this Site, but you may be limited in the use of some of its features.

Information We Share and With Whom We Share It

We will not provide your personal information to third parties for their use in marketing their products or services to you without your consent, except as provided in the “Business Transfers” Section below. In addition, we do not sell or otherwise disclose personal information about our Site visitors except as described here.

Ecocradle Affiliates

We may share your personal information with our Affiliates that distribute and market Ecocradle products. Our Affiliates may use this information in accordance with this Privacy Policy, including if you have so chosen, sending you product information, cosmetic tips or promotions. If you prefer that we not share your personal information with our Affiliates, please do not provide it to us. We are unable to offer the benefits of Ecocradle to anyone who does not consent to the sharing of their personal information with our Affiliates.

Third Parties

We may retain other companies and individuals to perform functions on our behalf consistent with this Privacy Policy. Examples include data analysis firms, customer support specialists, email vendors, web hosting companies and fulfillment companies (e.g., companies that coordinate mailings). Such third parties may be provided with access to personal information needed to perform their functions but may not use such information other than on our behalf and in accordance with this Privacy Policy.

In addition, in some instances, you may be offered the opportunity to consent to the sharing of your information with a third party such as an event or promotion co-sponsor. If you consent, we will share your information with such third party and the information you provide may be used by such third party for their own purposes and in accordance with their own policies.

Business Transfers

As we continue to develop our business, we might sell certain of our assets. In such transactions, user information, including personal information, generally is one of the transferred business assets, and by submitting your personal information on the Site you agree that your data may be transferred to such parties in these circumstances. You may choose not to have your information transferred as a business asset by contacting us at admin@ecocradle.in.

Compliance with Law

We may disclose information that is necessary to comply with any applicable law, regulation, legal process or governmental request. In addition, we may disclose any information when it is necessary to prevent physical harm or financial loss or in connection with suspected or actual illegal activity.

Transfer of Data to Other Countries

Ecocradle, our affiliates and third parties who may receive your personal information in accordance with this Privacy Policy and the databases in which your personal information is stored, shall be located in India as well as in the United States and other countries which may have varying legal protections applicable to personal information. All Affiliates, Ecocradle Companies and third parties that receive your personal information are required to honor the privacy representations made in this Privacy Policy, regardless of where they are located.

Children’s Privacy

If you are under 13 years of age, you may browse our Site. However, you may not provide personal information to us. For example, you cannot register. This Site is not designed for persons under the age of 13 and we do not knowingly collect personal information from anyone under the age of 13. If we become aware that we have inadvertently received personal information from a visitor under the age of 13 on the Site, we will delete the information from our records.

How We Protect Personal Information

We maintain reasonable safeguards for this Site to protect against unauthorized disclosure, use, alteration or destruction of the personal information you provide on the Site. If you have any questions about the security at our Site, you can send an email to admin@ecocradle.in.

Updates to Our Privacy Policy

We may revise this Privacy Policy from time to time. If we decide to change our Privacy Policy, we will post the revised policy here. We suggest that you periodically consult this Privacy Policy.

Your Choices

Updating Your Information

You have the ability to review, change or request deletion of your personal information by sending an email to admin@ecocradle.in.

Opt-Out and Managing Your Preferences

You may choose whether or not you would like to receive Emails from us. You may change your preferences with respect to Email at any time by emailing us at admin@ecocradle.in. You may unsubscribe from receiving Text Messages, by emailing us at admin@ecocradle.in. You may also choose not to receive mail communications by emailing us at admin@ecocradle.in and specifying that this is your preference.

Comments

We have taken great measures to ensure that your visit to our Site is an excellent one and that your privacy is constantly respected. If you have any questions, comments or concerns about our privacy practices, please contact us by email at admin@ecocradle.in. If you have questions related to Text Messages, please contact us by admin@ecocradle.in.

Images

The product images shown are for illustration purposes only and may not be an exact representation of the product. Ecocradle reserves the right to change product images and specifications at any time without notice.

Returns & Refund

– All products sold on our website are non-returnable due to the hygiene and personal care nature of the product.

– No Refund shall be made once goods are sold. 

– However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a replacement or refund in the form of store credit or coupon code (of the same value) against the same as applicable. We may contact you to ascertain the damage or defect in the product prior to issuing replacement or refund.

– Postage & shipping cannot be refunded.

– Coupons are not valid on discounted products.

– You cannot club any 2 coupons on the same order.

– Each item can only be exchanged once.

Kindly note that if in any case, the customer provides incorrect shipping information like pin code, phone number, address, etc., we won’t be able to provide a refund. However, if the customer is ready to pay extra shipping charges (including RTO charges), we will ship the same order again.

 

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