We want every Ecocradle order to reach you in the condition and form in which it was intended. This policy explains when an order may be cancelled, replaced, returned or refunded.

Order Cancellations

If you wish to cancel an order, please contact us as soon as possible after placing it.

An order may be cancelled if it has not yet been processed, packed, customised or dispatched.

Once an order has entered fulfilment or has been handed over to the courier partner, cancellation may no longer be possible.

Customised, personalised, corporate and made-to-order products cannot normally be cancelled once production or customisation has begun.

Change of Mind

Because many Ecocradle products include personal care, handmade, customised, festive or consumable items, we generally do not accept returns solely due to change of mind, preference, fragrance choice or because a product is no longer required.

Please review product descriptions, sizes, ingredients and other information carefully before placing an order.

Damaged, Defective or Incorrect Products

If you receive:

• A damaged product
• A materially defective product
• An incorrect product
• An item missing from your order

please contact us within 48 hours of delivery.

Include:

• Your order number
• A brief description of the issue
• Clear photographs of the product
• Photographs of the outer and inner packaging where relevant

We may also request an unboxing video or additional information where reasonably required to verify the claim.

Replacement or Refund

After reviewing the issue, Ecocradle may offer an appropriate resolution such as:

• Replacement of the affected product
• Reshipment of a missing item
• Store credit, where agreed
• Partial refund
• Full refund for the affected item

The appropriate resolution will depend on the circumstances of the order and product availability.

Non-Returnable Products

For hygiene, safety and customisation reasons, the following products are generally not eligible for return once delivered in acceptable condition:

• Opened or used personal care products
• Products with broken seals or altered packaging
• Personalised or customised products
• Customised gift hampers
• Corporate or bulk orders produced to specification
• Consumable or edible products
• Seasonal products purchased for a specific occasion
• Products damaged after delivery due to misuse or improper storage

This does not affect claims relating to products that arrive damaged, defective or incorrect.

Handmade & Natural Product Variations

Many Ecocradle products are handmade or use natural materials and ingredients.

Minor variations in colour, texture, fragrance, shape, finish or appearance may occur between batches or individual pieces.

Reasonable variations inherent to handmade or natural products are not considered defects.

Sale & Promotional Products

Products purchased during a sale, promotion or special campaign remain eligible for resolution where they arrive damaged, defective or incorrect.

However, promotional pricing itself does not provide grounds for a return or price adjustment after purchase.

Corporate, Bulk & Customised Orders

Corporate gifting, bulk orders and customised hampers may have separately agreed cancellation, replacement and refund terms.

Where specific terms are stated in a quotation, purchase order, invoice or written confirmation, those terms will apply to that transaction.

Once branding, printing, personalisation, procurement or production has started, customised orders may not be cancellable.

Return Shipping

Where Ecocradle approves a physical return, we will communicate the appropriate return process.

Products should be returned in their original condition and packaging wherever reasonably possible.

Do not send products back without prior confirmation from Ecocradle.

Refund Processing

Once a refund is approved, it will be initiated through the original payment method wherever possible.

Refunds may take approximately 5 to 10 business days to reflect after initiation, depending on the payment provider or bank.

Shipping charges may not be refundable unless the return or refund results from an error attributable to Ecocradle.

Cash on Delivery Orders

Where a refund is approved for a Cash on Delivery order, we may request appropriate bank or payment details to process the refund.

The customer is responsible for providing accurate refund information.

Orders Returned to Origin

If an order is returned to Ecocradle because of:

• An incorrect or incomplete address
• Repeated unsuccessful delivery attempts
• Customer refusal
• Customer unavailability
• Failure to respond to the courier partner

the original shipping charges may be non-refundable and additional shipping charges may apply if reshipment is requested.

Contact Us

For cancellations, damaged products, replacements or refund requests, contact:

Eco-Cradle Essentials LLP
Email: info@ecocradle.in
Website: ecocradle.in

Please include your order number when contacting us.