At Ecocradle, we respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains what information we may collect when you visit ecocradle.in, place an order, contact us or otherwise interact with our website and services.

By using our website, you acknowledge the practices described in this Privacy Policy.

Information We Collect

Depending on how you interact with Ecocradle, we may collect information such as:

• Name

• Email address

• Phone number

• Billing and shipping address

• Order and transaction details

• Messages, enquiries and customer-support communications

• Device, browser and website usage information

• Marketing preferences, where applicable

We only collect information that is reasonably necessary to operate our website, process orders, provide customer support and improve our services.

Payment Information

Payments made through ecocradle.in are processed through third-party payment service providers.

Ecocradle does not directly store your complete credit card, debit card or banking credentials on its website. Payment information is handled by the applicable payment provider according to its own security and privacy practices.

How We Use Your Information

We may use your personal information to:

• Process and fulfil orders

• Arrange shipping and delivery

• Provide order updates

• Respond to enquiries and customer-support requests

• Manage cancellations, returns and refunds

• Improve our website, products and services

• Prevent misuse, fraud or suspicious activity

• Maintain business and transaction records

• Send promotional communications where you have consented or where permitted by applicable law

Email, SMS and WhatsApp Communications

If you provide your contact information, we may use it to communicate with you regarding your order, enquiry or customer-support request.

Where applicable, we may also send promotional communications by email, SMS or WhatsApp.

You may opt out of promotional communications at any time using the unsubscribe option provided or by contacting us. Transactional communications relating to an active order or service request may still be sent when necessary.

Cookies and Website Technologies

Ecocradle.in may use cookies and similar technologies to operate the website, remember preferences, understand website usage, improve performance and support analytics or advertising activities.

Some cookies may also be placed by third-party services integrated with the website.

You can manage cookies through your browser settings. Disabling certain cookies may affect some website functionality.

Analytics and Advertising

We may use analytics and advertising services to understand how visitors interact with our website and to measure or improve our marketing activities.

These providers may process information such as device details, browser information, pages visited, interactions and approximate location according to their own privacy policies.

How We Share Information

We may share personal information only where reasonably necessary with service providers that help us operate our business, including:

• Payment processors

• Shipping and logistics partners

• Website and hosting providers

• Customer-support or communication services

• Analytics and advertising platforms

• Professional or technical service providers

We may also disclose information where required by law, regulation, legal process or a valid request from an authorised government authority.

We do not sell your personal information as a standalone commercial product.

Shipping and Delivery Partners

To fulfil an order, relevant customer information such as your name, phone number, address and order details may be shared with courier, logistics or fulfilment partners.

These details are shared only to the extent reasonably required to process and deliver your order.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including order fulfilment, customer support, accounting, legal and business record-keeping requirements.

Retention periods may vary depending on the type of information and applicable legal requirements.

Data Security

We take reasonable administrative and technical measures to protect personal information against unauthorised access, misuse, alteration or disclosure.

However, no website, online transmission or electronic storage method can be guaranteed to be completely secure.

Your Choices and Rights

Subject to applicable law, you may contact us to request:

• Access to personal information associated with you

• Correction of inaccurate information

• Updating of your contact details

• Withdrawal from promotional communications

• Deletion of information where legally permitted

Certain information may need to be retained where required for legal, accounting, fraud-prevention or contractual purposes.

Third-Party Links

Our website may contain links to websites or services operated by third parties.

Ecocradle is not responsible for the privacy practices or content of third-party websites. We recommend reviewing their privacy policies before providing personal information.

Children’s Privacy

Ecocradle’s website and services are not specifically directed toward children.

If we become aware that personal information has been provided by a child in circumstances where consent is required, we may take appropriate steps to remove that information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, services, business practices or applicable requirements.

The latest version published on this page will apply from the date of publication.

Contact Us

If you have questions, concerns or requests relating to this Privacy Policy or the handling of your personal information, please contact:

Eco-Cradle Essentials LLP
Email: info@ecocradle.in
Website: ecocradle.in